Angel on the Phone

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WordsI dread problem solving over the phone. Trying to speak with a representative of an insurance, utility, or government office is not my idea of fun.

I know; you may say it’s an opportunity to share the love of Jesus to a faceless soul. You’d be right, but frankly, I just want to get my problem solved. (Shame on me.) I wait five, ten, fifteen minutes hoping to connected with a person that could help me. Do you recognize this familiar automated message?


“To continue in English, press 1.”

“Para continuar en Español, Oprima número dos.”

“Main menu . . .” is typically the beginning of a long interactive message with a digital voice.

A few days ago, I called social services to inquire about senior programs  for my dad who has dementia. I hoped theses programs would help improve his quality of life with activities, socialization, therapy, and entertainment. Twenty minutes later, I was connected with a social worker.

Emilia’s voice was calm, and she patiently answered every question. We talked as if we were sitting in her living room sipping tea. Suddenly, she broke the conversation and said, “You know I just have to tell you something. I appreciate the effort and time you’ve invested on behalf of your father.”

She began to speak words of encouragement and affirmation. She was an angel on the phone, and her tender heart touched mine. I was a stranger, yet she was generous with her time and uplifting words. I didn’t think I needed encouragement, but it was a kiss from God. This woman’s actions inspired me to intentionally practice spontaneous hospitality. 

“Do not neglect to show hospitality to strangers, for by this some have entertained angels without knowing it” (Hebrews 13:2 New American Standard Bible).

We may think kind words aren’t necessary, but they are life to our spirit. (Proverbs 18:21). We can be gracious and show others hospitality, but this week, God blessed me when an angel named, Emilia, who showed me hospitality.

Have a blessed weekend.

Marisa Shadrick



Offer spontaneous hospitality wherever you go. (Click to Tweet)

Offer generosity without expecting anything in return. (Click to Tweet)


New American Standard Bible : 1995 Update. LaHabra, CA: The Lockman Foundation, 1995.


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